Pharmacy Policy

Online Pharmacy Policy & Disclaimer
Sunshine Veterinary Pharmacy provides veterinary medications, custom-compounded preparations, nutritional products, animal-care supplies, and related pharmacy services through this website. By accessing our website, submitting information, or placing an order, you acknowledge and agree to the following terms.

Veterinary Prescriptions. 
Prescription medications and customized formulas are dispensed only after we receive and verify a valid prescription or lawful order from a licensed veterinarian. Providing prescription information online does not guarantee approval or fulfillment. We may contact the prescribing veterinarian to confirm the prescription, dosage, animal information, or other necessary details.
 

Compounded Medications

Compounded medications are prepared for the specific needs of an individual animal according to a veterinarian’s prescription. Customized preparations may differ in dosage, strength, flavor, ingredients, or form. Compounded medications are not FDA-approved products, and availability depends on applicable laws, ingredient availability, and professional pharmacy evaluation.
 

Online Information Is Not Veterinary Advice

Information presented on this website is provided for general educational and informational purposes only. It is not intended to diagnose, treat, cure, or prevent any medical condition and should not replace an examination, diagnosis, or treatment plan provided by a licensed veterinarian.

Always consult your veterinarian before starting, changing, combining, or discontinuing any medication, supplement, diet, or animal-care product.
 

Medication Use and Safety

Administer all medications exactly as directed by your veterinarian or pharmacist. Customers are responsible for providing complete and accurate information about the animal, including species, weight, age, allergies, current medications, medical conditions, and veterinarian information.

Contact your veterinarian promptly if your animal experiences an unexpected reaction or if its condition worsens.
 

Emergency Care

Sunshine Veterinary Pharmacy is not an emergency veterinary hospital, and this website is not monitored as an emergency service. Do not use online forms, email, or online ordering to request urgent medical assistance.

Animals experiencing poisoning, severe injury, breathing difficulties, seizures, loss of consciousness, uncontrolled bleeding, or other life-threatening symptoms should be taken immediately to the nearest emergency veterinary facility.
 

Online Orders and Availability

Submitting an online order does not guarantee acceptance or fulfillment. All orders are subject to prescription verification, product availability, payment authorization, applicable laws, and professional pharmacy review.

We reserve the right to decline or cancel an order when a prescription cannot be verified, information is incomplete, a product is unavailable, or fulfillment would be unsafe or prohibited by law. If payment has already been collected for a canceled order, any applicable refund will be processed according to our refund policy.
 

Prices and Product Information

We make reasonable efforts to provide accurate product descriptions, images, prices, and availability. However, information may occasionally contain errors or change without prior notice. Product packaging, appearance, ingredients, and manufacturer information may differ from the images displayed online.
 

Shipping, Delivery, and Pickup

Customers are responsible for providing a complete and accurate delivery address and contact information. Delivery dates are estimates and may be affected by prescription verification, preparation time, carrier delays, weather, holidays, or circumstances beyond our control.

Certain medications and temperature-sensitive products may require special packaging, restricted delivery methods, or in-store pickup. Customers must promptly refrigerate or store products as instructed upon receipt.
 

Damaged, Missing, or Incorrect Orders

Customers should inspect their orders immediately upon delivery or pickup. Please contact Sunshine Veterinary Pharmacy promptly if a package arrives damaged, incomplete, incorrect, opened, or exposed to unsuitable conditions. Keep the original packaging and product until our team provides further instructions.
 

Returns and Refunds

Prescription medications, compounded preparations, opened products, and temperature-sensitive items may not be eligible for return or resale. Returns, replacements, credits, and refunds are subject to applicable law and Sunshine Veterinary Pharmacy’s posted return policy. Contact us before returning any product.
 

Geographic and Legal Restrictions

Products and services are offered only where permitted by applicable federal and state laws. Certain prescriptions, medications, or products may not be available for online purchase or shipment to every location. Additional documentation or in-person pickup may be required.
 

Privacy and Online Security

Information submitted through our website is handled according to our Privacy Policy. Although we use reasonable safeguards, no online transmission or storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account credentials and notifying us of suspected unauthorized activity.
 

Third-Party Services

Our website may use third-party payment processors, delivery carriers, communication platforms, or external links. Sunshine Veterinary Pharmacy is not responsible for the availability, content, privacy practices, or independent actions of unaffiliated third-party services.
 

Policy Changes

Sunshine Veterinary Pharmacy may update this disclaimer and its online policies at any time. Changes become effective when posted on the website. Continued use of the website or online services after an update constitutes acceptance of the revised terms.
 

Contact Us

If you have questions about a prescription, compounded medication, online order, delivery, or pharmacy policy, please contact Sunshine Veterinary Pharmacy before using the product or completing your purchase.